Refund policy

To start a return or refund, please contact me at Brooke@Brookesfluffymonkeybums.com.

NOTE: For any of the diapers to be eligible, they must be Unworn and/or Unused.

Returns – 7 Day Policy

You have 7 days from the receipt of your order to request a return. Submit request via email at Brooke@BrookesFluffyMonkeyBums.com. See exclusions.

Please detail why you need to make the Return or Exchange. If your return is accepted, I will let you know if I will issue a return shipping label or instructions on how and where to send your return.

NOTE: Any items sent back without first requesting a return/refund will not be accepted.

Exchanges

I am happy to work with you should you have ordered the wrong size. You have 7 days from the receipt of your order to request a return. Submit request via email at Brooke@BrookesFluffyMonkeyBums.com. See exclusions.

Refunds
Should your request result in a credit/refund for an item or order:

  1. The request must have been submitted within the stated time.
  2. The request must have been approved; the item(s) need to be mailed within 7 days.
  3. Upon receipt of returned item(s), the credit/refund will be issued, in the same format as the original payment was made. Please allow up to 5-7 days for banks to process.

I can always be contacted with any questions at Brooke@Brookesfluffymonkeybums.com.

Damages and issues
Please inspect your order upon receipt and contact me immediately if any item(s) is defective, damaged or if you receive the wrong item, so that I can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned:

  1. Custom (such as special orders or personalized items).
  2. Sale/Final Sale items
  3. Gift Cards (lost, stolen, etc.)
  4. Used or customer damaged item(s).

Please get in touch if you have questions or concerns about your specific item(s).
Brooke